Le Vent à la Française does not save your banking informations.

It might be possible that the payment form is pre-filled with your personal informations, in which case it is the data that you have saved in your browser.

To check, all you have to do is go to your settings.

Your personal data is managed in accordance with our Legal Notice.

Several payment methods are available. They are all secured by accredited organizations. Payment can be done with : Credit Card, Visa, MasterCard, American Express and Apple Pay.

You can also consult our terms and conditions for more details.

Your receipts are available in your customer area. You just have to log in, select the concerned order and click on "Print receipt".

It is also sent to you by e-mail when you confirm your purchase.

You must know that we can not change a receipt or the billing address.

It is possible that your order summary has not been saved with your current e-mail address (this one may have been incorrect with your previous purchases).

If the address given is not correct and you have not received a confirmation e-mail, please contact us by clicking here, we will take care of changing your e-mail address.

To quickly cancel your order, we suggest you to write to us by clicking here and by indicating your order number.

Once your order is found, we will take care of the cancellation and refund.

If however the demand is made after the shipment of the order, it is possible to make a return for refund/exchange.

To add a product to your cart, all you have to do is click on the "Add to cart" button when you are on the product sheet you are interested in.

If you are on the home page, it is possible for you to do a quick add by clicking on the "basket" under the picture of the product you are interested in.

Once the item is added, it will automatically be in your cart.

If it is about adding a product while you are on the page "summary of my cart", you just have to click on "Continue shopping". The cart remains saved on your Le Vent à la Française account.

To modify an order, it is easier and more reliable for you to directly contact our workshop by clicking here.

It is possible that it is too late for you to modify your order :

If the package has already been delivered to the transporter, you will have to send the product back to us following the explanations in our return guide. With us returns are always free.

If you want to change your order for a product that is no longer in stock, we will not be able to make the change.

It is possible to gather several orders together, which is even a good idea: it is better for the planet and less expensive, since we refund the shipping costs saved.

Just make sure:

That one of the orders is not already shipped. Check your e-mails and SMS confirming departure.

That the orders can be delivered for the same dates, the delays are not the same for the pre-ordered bracelets and those in stock.

And finally, that the shipping address and e-mail address are the same for all orders.

If everything is valid, contact us by clicking here and we will take care of everything.

You can find your order number directly on your order confirmation e-mail sent just after the confirmation of your purchase. The number is also accessible in your customer area in the "my orders" section.

If you can't find your order number, please contact us by clicking here, we will take care of giving it to you.

We are sorry. This may be an invalid code.

If the code in our newsletter does not work, we invite you to contact us by clicking here.

You can track your package using your order tracking number which is available in the shipping confirmation email.

Enter it on the transporter's website to track the status of your order.

It is possible for you to choose the shipping method that suits you. Shipping preferences must be chosen before the checkout step, once your cart is validated.

You can have your order delivered to a pick-up point with the Colissimo service. To do so, simply select "Pick-Up Point Colissimo" when completing your order and choose the closest location to your home.

If you would like to change the delivery date of your order, you can contact our workshop directly by clicking here, and we will make the shipment according to the requested date.

If the parcel has already been sent and taken in charge by the transporter, there are two possibilities: if the size of your mailbox allows it, your parcel will be left in it, otherwise it will be left at the nearest pick-up point for 15 days.

The shipping delays of your order are exceeded and you still haven't received your products? It is possible that there was an unexpected event in the production and that we took some delay, in this case, we should have warned you by e-mail (please check your spams).

If you did not receive any e-mail, it may be a delay from our shipping company. Do not hesitate to send us a request by clicking here.

Your package is announced as shipped to your address but there is nothing in your mailbox. These are things that happen when the Post Office can't find you on the delivery day.

It is possible that the deliverer leaves the package to a third party (janitor, nearby shop, ...).

The Post Office must have sent you an e-mail to let you know that you are not at home and therefore that they have deposited the parcel in a nearby collection point. If this is not the case, do not hesitate to call your local post office so that they can tell you where your package is.

If you can't get an answer from them, you can contact us by clicking here.

Most of the time, parcels only take a few days to pass through customs.

If you notice that your parcel has been blocked for several days, do not hesitate to contact us directly by clicking here, so that we do what is necessary to unblock the shipment.

You can return any item you have ordered within 45 days from the date of reception.

We recommend you to take all the necessary measures to guarantee its protection. Any product not returned, returned incomplete, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that it has been used or worn will not be eligible for a refund or exchange.

To do a return for refund, contact us right away by clicking here.

If you wish to be refunded, first, you have to make the request from your customer area ( refer to the section "How to make a return for refund?").

After making your refund request and returning the unsuitable product(s), we will process your request. The refund will be made by the same method of payment as the one used at the time of your purchase and within 15 days of receipt of the item(s), subject to acceptance of your return.

You requested a refund but realized that you had changed your credit card between the time you placed your order and the time you received your refund.

By default, we can only initiate the refund on the same payment method that was used to place the order. But don't worry, the funds are not lost. All you need to do is contact your bank, which will take care of transferring the amount directly to your current credit card.

If you ever need more information, contact us directly by clicking here and we will provide you everything you need.

You have returned your product for an exchange or a refund, but the package got stuck on the return.

Do not hesitate to let us know by clicking here, we will take care of releasing the request

It is possible for you to make a return or an exchange from abroad, the process is similar to the one in France.

You have the possibility, even internationally, to return any item ordered within 45 days from the date of reception.

We recommend you to take all the necessary measures to guarantee its protection. Any product not returned, returned incomplete, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that it has been used or worn will not be eligible for a refund or exchange.

To do a return for refund, contact us right away by clicking here.

When you try to log in to your customer account, your email address is not recognized. You tried to get your account back by clicking on "Forgot your password?" but the message "No account associated with this email was found." was displayed.

It is quite common for orders to be placed without creating an account. You just need to activate your account associated to your e-mail address. You will be able to find all the details about your previous and ongoing orders, shipping dates, receipts, everything you need to make exchanges.

To activate your account, do not hesitate to contact us by clicking here.

If you have forgotten your password, we can send you a link by e-mail to reset it. To do so, you just have to click on "Forgot your password?" on the login screen. Then, you will receive an email, and if you don't find it, don't hesitate to check your spams.

It is also possible that you do not have a customer account, in order to solve this issue, please refer to the previous point of the Q&A "I can't log in"..

If you need help, you can send a message by following this link.

Your receipts are available in your customer area.

You just have to log in, select the concerned order and click on "Print receipt". It is also sent to you by e-mail when you confirm your purchase.

You must know that we can not change a receipt or the billing address.

You can create your customer account by clicking on the "My Account" tab located in the top menu of our site. Then click on "Create an account" and fill in the required information marked with an asterisk. Finally, click on "Confirm".

A confirmation e-mail will be sent to you a few moments after the creation of your account.

Conformément à l'article L221-28 du Code de la consommation, les commandes de bracelets personnalisés, notamment les médailles gravées, ne peuvent faire l'objet d'un retour ou d'une annulation, une fois la production lancée, soit après un délai de 1 heure suivant la validation de la commande.

The will of our brand is to work 100% with French companies. It is important for us to offer a product that preserves French savoir-faire and encourages short distances.

If you wish to know more, click here.

Our bracelets are one-size fits all and are adjustable with sliding knots.

They fit any wrist.

Our bracelets have sliding knots that allow you to adjust the size according to the size of your wrist.

For beginners, we recommend you to get help for tightening the bracelet.

Our bracelets are all water-resistant. We still recommend you to dry your bracelet with a clean towel if it gets wet.

It is also preferable to avoid direct contact with sunscreen and perfumes.

It is possible that certain types of skin, more acidic than others, may have a visible impact on the bracelet.

To find the informations you need, just go to the product sheet. In the upper part, you will find the main characteristics of the product. In the tabs, you will find additional information such as: product warranties, technical information, preparation and shipping information as well as a way to contact our workshops.

We want to give you as much information as possible and be as transparent as possible to guide you in your choices.