General Sales Terms and Conditions Page

Le vent à la française
SAS with capital of 4500 euros
Head office 26 rue des montagnards 63130 Royat
RCS of Clermont-Ferrand n ° 824192397

Our products general sales terms and conditions

Last update 24/03/2017

Article 1 – Item

The conditions determine Le Vent à la Française sales.

Article 2 – Price

Our products price are told in euros with every tax included (TVA and other taxes applicable on order’s day), unless contrary indication and operating and exportation shipping costs excluded.

If you ordered from mainland France, you are the importer of the item(s) affected. Customs fees or other locals taxes, customs duty or state duty might be required. These duties and taxes do not fall under Le Vent à la Française company. They will be your responsibility, both in terms of statements and payments to your country’s competent authorities and organisations. We would advise you inform yourself about these requirements to your local authorities.
Every orders, no matter their origin, is payable in euros.
Le Vent à la Française company keeps its right to change its prices at every time but the item will be charged according to the applicable price at the time of the order validation and subject to availability.

The times are still owned by Le Vent à la Française until the complete payment.
Caution: as soon as you physically take possession of the ordered item, the loss or damage risks of the products will become yours.

Article 3 – Orders

The contract information are written in French and English and will be subjected to a subscription during the order confirmation at the latest.

Le vent à la française company reserves the right not to process a payment or to confirm an order for any reasons that is, and more so in case of a supply issue or in case of a complication regarding the order received.

Article 4 – Order confirmation

Every order processed on web page implies a subscription to the present General Conditions. Any order confirmation implies your entire subscription to the general sales conditions, without any exception or reservation.
The details transmitted and the saved confirmation will be seen as the proof of transaction.
You confirm you are perfectly aware of this.
The order confirmation will result in a signature and an acceptance of the operations performed.
A summary with your order information will be sent to you when your order is confirmed.

Article 5 – Payment

Confirming your order implies you must pay the indicated price.
The order payment is processed by debit card through a secured system.

Article 6 – Withdrawal

According to the provisions of the article L.121-21 from the Consumption Code, you have until 14 days, starting on the items receipt day, to put your revocation right in action, without having to justify the motives or paying a penalty.
The returns have to be made as in their origin condition and in their totality (packaging, accessory, instructions).
Within that framework, your responsibility is committed. Any product damage implies that your revocation right can be declined.
You are responsible for the return fees.
In case the revocation right is put into action, Le Vent à la Française company will process the refund the amount of money involved within the period of 14 days, starting on the receipt of your request and through the same payment method than the one used during the order.

Article 7- Availability

Our products are available as long as they’re displayed on web page and subject to availability. For our non stored items, our offers are valid subject to availability at our suppliers.
If an item is not available after your order has been processed, you will be notified by email. You order will be automatically canceled.

Article 8 – Shipping

The items are shipped to the shipping address indicated during the order process, in the period stated on the order confirmation page.
In case of a shipping delay, an email will be sent to inform you of a potential consequence on the original stated shipping delay.
According to the legal provisions, in case of a shipping delay, you will have the option to cancel your order within the conditions and methods stated by the article L 138-2 from the Consumption Code.
In case the shipping is handled by a transporter, Le vent à la française company can not be held responsible for a shipping delay caused by the unavailability of the customer despite several meeting offers.

Article 9 – Guarantee

All of our items benefit from the compliance legal guarantee and the hidden defect guarantee, stated in the article 1641 and the followings of the Civil Code. In case of non-compliance of a sold product, it will be allowed to return it, exchange it or get it refunded.
Every claims, exchange or refund requests have to be made in a period of 30 days starting on the shipping date.
The items have to be returned in the same conditions as they have been received and with the entirety of the components (accessories, packaging, instructions…). The shipping fees will be refunded according to of the applicable rate and the return fees will be refunded after a receipts presentation.
This article provisions do not prevent you to benefit from the right stated in the article 6.

Article 10 – Liability

The items offered are conformed to the French legislation in effect. Le vent à la française’s liability would not be committed in case of non-respect of the country’s legislation where the item is shipped. It is up to you to check with the local authorities the possibilities of importation or use of the items or services you are planning on ordering.
Besides, Le vent à la française would not be held responsible for any damage resulting in the use of the Internet network, such as a service rupture, an external intrusion or the presence of computer viruses.

Article 11 – Right applicable in case of litigation

The present contract language is French. The present sales conditions are subject to the French law. In case of a litigation, only the French court will be competent.

Article 12 – Intellectual Property

All the elements displayed on website are and will stay the exclusive intellectual property of Le vent à la Française company. No one is authorised to reproduce, exploit, re sale or use, even partially and at any occasion, the elements of the website, either they are softwares, visuals or sounds.

Article 13 – Personal details

Le Vent à la Française company reserves the right to collect roll-call information and personal details about you. They are necessary to the processing of your order, so as to the improvement of the service and information we offer you.
They can also be handed over to companies that contribute to these relationship, such as the ones in charge of the services and orders for their management, execution, processing and payment.
These information and data are also kept for safety reasons in order to respect the legal and required obligations.
According to the January 6th 1978 law, you get the right to access, change and oppose your roll-call information and personal data, directly on the website.

Article 14 – Proof of storage

The company Le vent à la française will store the order receipts and bills on a reliable and sustainable system to assure an accurate copy according to the provisions of the article 1348 of the Civil Code.
The Le vent à la française company’s computerised registers will be considered by any concerned party as a proof of communications, orders, payments and transactions operated between these parties.