FAQ

FAQ

Any questions? You’ve come to the right place.

Delivery

What are the delivery times?

We do our best to make sure that you receive your orders as quickly as possible worldwide. The shipping time is less than 3 working days.

My order must be lost in the winds because I've been waiting for it for a very long time?

If you have not received your order, we invite you to send a message to our support: contact@leventalafrancaise.com

I wish to be delivered abroad, how do I proceed?

We ship our orders worldwide. Please note that delivery times are longer depending on the destination country. 

How can I benefit from free shipping?

Delivery is free for any purchase over 50 €.

Orders

Is it possible to return my order?

You can return your order if you do not like the product or for other reasons. To do so, the items must be in the same condition as received. We invite you to contact our support: contact@leventalafrancaise.com.

What payment methods can I use?

We accept payment by credit card only. Payments are secured by an approved organisation. 

How can I make a donation to the associations you support?

Once your purchases are completed, when you access the order validation page, we suggest you make a donation to the SNSM or to the AURA HandiSport League, of 0.20ct, 0.50ct, 1€, 2€ or 5€.

I just received a faulty product, what can I do?

Don’t worry! We invite you to contact our support at contact@leventalafrancaise.com.
We will make every effort to respond to your request as quickly as possible. 

I can't pay for my order on the website, how can I do it?

We can help you place your order by telephone on 08 26 38 96 86 (Monday to Friday from 9am to 12pm and from 2pm to 6pm (CET)) or on contact@leventalafrancaise.com.

My promotional code doesn't work, what can I do?

We’re sorry! In order to correct this as soon as possible, we invite you to contact us at 08 26 38 96 86 (Monday to Friday from 9am to 12pm and from 2pm to 6pm (CET)) or at contact@leventalafrancaise.com.

T-Shirts

How do I wash my shirt?

Your shirt should be turned inside out and washed at a temperature of 30°C.

What are the different sizes of t-shirts?

All our t-shirts are available in sizes S, M, L and XL, in men’s and women’s models.

What is the composition of the t-shirts?

Our t-shirts are made of 100% organic cotton for incomparable softness.

Where are the T-shirts made?

Everything happens at ITHAC in Riorges, an establishment in which 80% of the employees are people with disabilities.

Sweatshirts

How do I wash my sweatshirt ?

Your sweatshirt should be washed upside down and at a temperature of 30°C.

What are the different sizes of sweatshirts?

Several sizes are available: S, M, L and XL for men and women.

What is the composition of the sweatshirts?

The sweaters are made of 100% cotton, 40% of which is recycled from old clothes.

Do sweatshirts normally fit?

We advise you to take your usual size. 

Can I put a T-shirt or a shirt under my sweatshirt?

You can put a t-shirt or shirt underneath your sweater.

Where did the sweatshirts come from?

All our sweaters are made at the ITHAC in Riorges near Roanne by people with disabilities.

Caps

How do I wash my cap?

We advise you to wash your cap by hand only.

What is the composition of the caps?

Our caps are made of 100% cotton.

What is the composition of the LVALF x Romain Bardet cap?

The back of our cap is made of a mesh fabric, ideal for the scalp to breathe. As for the front, the cap is made of 100% cotton, in order to guarantee quality and tenacity over the years.

Socks

How do I wash my socks properly?

Your socks should be turned over and washed at 30°c, without tumble drying.

Are there several sizes?

Our pairs of socks are available in several sizes: 36/41 and 42/46. 

I'm between sizes, how do I choose it?

We advise you to take one size up.

What is the composition of the socks?

Our socks are made of 86% cotton for comfort and softness, 12% polyamide for strength and 2% elastane to fit all types of calves.

What is the composition of bicycle socks?

They are made entirely of polyamide for maximum strength.

How do I wash my bicycle socks properly?

You should only wash your bicycle socks by hand.

Beanies

How do I wash my beanie properly?

We advise you to turn your beanie inside out and wash it at 30°C.

Are there several sizes available?

All our beanies are available in one size.

What's the composition of my beanie?

All our beanies are without animal material, 100% acrylic.

How do I wear my beanie?

Your beanie will make an impression both on the ski slopes and in your everyday life!

Our resellers

Can we find Le Vent à la Française in stores?

Of course! Our resellers are listed in the tab “Our Brand” or on our Instagram account in permanent stories “Our Resellers”.

You are a professional and would like to exhibit our products?

We invite you to write to the sales department: boutique@leventalafrancaise.com

My account

I've lost the password to my account, what can I do?

You can click on “Forgot your password?”, the procedure to change your password will then be sent to you by e-mail. If you are unable to change your password, contact us on 08 26 38 96 86 (Monday to Friday from 9am to 12pm and 2pm to 6pm) or on contact@leventalafrancaise.com.

How do I create my Le Vent à la Française account ?

To create your Le Vent à la Française customer account, click on the “mattresses” icon in the top right-hand corner of your screen, the procedure to follow is then indicated.

Bracelets

What are the bracelets sizes ?

Our bracelets are one size fits all. They are suitable for both men and women.

How do I adjust my bracelet?

The bracelets have sliding knots that allow you to adjust the size to your wrist. For beginners, we advise you to get help to tighten the bracelet. 

Is my bracelet waterproof?

Yes! Our bracelets are water-resistant. We do not recommend chlorine for gold coins. Some skins more acidic than others can have a visible impact on the bracelet. 

How can I benefit from the warranty on the string of my bracelet?

Our strings are guaranteed for life, we invite you to contact our support at contact@leventalafrancaise.com to change it for free. 

Are the bracelets allergenic?

Our bracelets do not contain nickel and are made of bronze, solid silver or wood, so there is no possibility of allergies.

Where are the bracelets assembled?

The bracelets are assembled at ESAT Pierre Doussinet in Romagnat.

Where did the strings and the pieces for the bracelets come from?

Our strings are made in Vertolaye in Auvergne and our pieces are struck in Dardilly near Lyon.